Frequently Asked Questions

Integrative Wellness combines the best of modern science (Lifestyle/Integrative Medicine) with natural therapies. By blending practices from alternative medicine with conventional medicine, BMI Wellness Concepts offers a deep-dive, holistic, and person-centered approach that assists clients in identifying the underlying cause of their health concerns.

We do not accept insurance. BMI Wellness Concepts operates as a wellness coaching practice — not a traditional medical or sick-care practice — so our services fall outside standard insurance billing. We do accept all major forms of payment, including: all major credit and debit cards (Visa, Mastercard, American Express, Discover), HSA (Health Savings Account) and FSA (Flexible Spending Account) cards, Apple Pay, Google Pay, and ACH bank transfers. Payment is processed securely through Stripe.

Yes. If you already have a primary care provider (PCP), BMI Wellness Concepts will coordinate care with them to ensure continuity of care. Our team works alongside your existing providers rather than replacing them.

A Remote Discovery Visit is a 20-minute appointment focused on completion of a questionnaire and review of your health concerns and goals with a healthcare provider. In addition to the discovery visit, we offer Health Coaching Visits to help meet clients where they are — all conducted securely via video.

A Holistic Health Coach provides personalized support and guidance to help you achieve your health and wellness goals. Our experienced coaches develop customized plans that fit each client's unique needs and lifestyle, incorporating the five pillars of health: Nutrition, Detox, Gut Health, Hormones Reset, and Mindset-Relaxation (stress and sleep hygiene).

Holistic wellness coaching is a personalized approach that addresses all aspects of your health — physical, mental, emotional, and spiritual. Dr. J combines her 30+ years of medical expertise with holistic practices to create a comprehensive wellness plan tailored specifically to you.

You can book an appointment through our Patient Portal after registering or logging in.

Yes — all of our appointments are conducted virtually via secure, HIPAA-compliant video. This means you can meet with Dr. J from the comfort of your home, no matter where you are.

Your first step is a complimentary 20-minute Discovery Visit — a focused conversation where Dr. J reviews your health history, conducts a heart health assessment, and helps determine which program is the best fit for your needs. Because heart health is the foundation of everything we address (obesity, diabetes, blood pressure, sleep, stress, and more), this visit gives Dr. J a clear picture of where you are and where you want to be.

Visit the Patient Portal registration page, provide your basic information, and verify your email address. Your account will be activated after email verification.

Absolutely. Our patient portal is HIPAA-compliant. All medical data is encrypted using AES-256 encryption at rest and TLS 1.3 in transit. We maintain full audit logs of all data access.

You can upload PDFs, images (JPEG, PNG), and Word documents including lab results, imaging reports, prescriptions, and other medical records. Each file can be up to 50MB.

Yes! The patient portal includes a secure billing section powered by Stripe. You can view invoices and make payments safely online.

We follow strict HIPAA guidelines. All PHI is encrypted at rest (AES-256-GCM) and in transit (TLS). We maintain comprehensive audit logs, use role-based access controls, and store files in HIPAA-eligible AWS S3 infrastructure.

Only you and authorized healthcare providers on your care team can access your records. Every access is logged in our audit trail.

Under HIPAA, medical records are retained for a minimum of 6 years. You may request a copy of your records or discuss your privacy rights by contacting us directly.